They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. A collectable which I still have. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I mailed a limited edition eye shadow palate to Ontario Canada for $90. This is why I take photos of the item with the eBay paperwork. The most common dispute for a scammer is the "not as described" dispute. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? They may even provide photos of the broken item. Item compatibility is buyer s responsibility. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. "That picture shows different items rather than what I sent. 26-05-2020 Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Should I contact the postal service? WARRANTY AND INFORMATION. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. I manufacture them myself and sell for only one price. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Refund, repair or return. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Yes it would be a pain. . Somewhat new, never had this happen before. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Aamzon advised we can do what we want. I have been talking to someone with same story Im trying to buy a car. I Sent An Ebay Buyer The Wrong Item - YouTube I did all of this. The scammer will ask for the victims gift card number to use as payment. Thanks for this suggestion. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. The scammers will also ask for your PayPal email address. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Is there any point in doing that? Person buys 2 things. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. The email will state that the payment will be released to you once you have proven that the goods have been sent. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. I will report this to the post master. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. There are two occasions in the tracking updates that says it was rerouted due to processing error. Add any photos you have of the wrong package. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I once again immediately had them call me to dispute this. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . He immediately cancels the order and requests a refund. If the item is sold for more than $750 the item must have signature delivery proof. She got her full refund back and kept the ring! Theyll tell you to file a report with the police and then wash their hands of the matter. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Most of them are happy new year banners being returned in Febuary. In my experience, the wait times are usually short and they do call within the estimated time. They also have to protect their buyers from fraudulent sellers. Funny thing he could never tell me what he claims he got or send me pictures. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. There is undisclosed damage to the item. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Or just take back the item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Lol either way I wasnt surprised. But obviously I cant prove that. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. $900 item. Buyer claiming wrong item was received. HELP!! Put your blame where it belongs with Chinese sellers! When you issue a refund to the buyer They'll be refunded through their original payment method. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls 1. Buyer wants to return, says i sent wrong item : r/Ebay PayPal Seller Protection exists to help sellers trade confidently on eBay. Tune into our last eBay for Business podcast episode of 2022! I stopped shipping to Canada because of customs problems. I asked the buyer if the package he received was damaged or opened. Loophole on eBay! Never saw it in my life. The buyer could be lying. Solved: What to do when wrong item received, seller reques - The I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Am I protected against negative feedback in this scenario? You can request that the buyer send the item back to you immediately. 1. 01:30 PM. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. It expressly says this in the PayPal Seller Protection terms. Buyer sent me picture of something different in the box. did said person say they woud send you the motorcycle and the title and then you would have to pay? Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Check out this video to understand how dimensional weight is measured when shipping. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Please Help! Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dispute the refund. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I think most first-time eBay buyers create their account the same day they place their first order. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. How Buyers Scam Sellers on eBay (A Decade of Scams) Luckily I was able to contact the Global center and stop the item from shipping to the buyer. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. A buyer from Europe orders at item and pays for it. USPS. Finish enrollment at any CLEAR airport location next time you fly. Thanks for the reply. The law spells out how to challenge billing errors. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. thanks to all for your help. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I never sold a necklace on ebay period, and never saw that one in my life. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I'm not sure. Poshmark Listing Not Found After Purchase - The-keratin.de Either way eBay will make sure the buyer gets their money back right or wrong. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! 26-05-2020 Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. paperspast.natlib.govt.nz Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Powered by Discourse, best viewed with JavaScript enabled. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. You can ask the customer to return the item, but he has no legal obligation to do so. Attached is a picture of a side buckle and the package with address label. I really feel like I am not getting any protection from scammer buyers on eBay. But if he has balls to carry on, follow up with post master complaint. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . They can claim the item was not received, claim a refund and make off with the expensive item. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. The item I sent out was also tagged, this one is not. on If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Should I try to see if it was mixed up with another package? I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. The buyer received the wrong item. E bay in many cases are making more profit than the sellers. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 26-05-2020 This is what it takes to get ebay to appeal a return in your favor. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Does it look like your packaging, apart from the labels and the stickers? Was full of marks. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. but it is really suspect that they created their eBay account the day they ordered my item. Can Usps Tracking Be WrongPost Office have such a horrible . Solved: Buyer claims an authentic item fake - PayPal Community Offer to send him a return shipping label. The final resort is to submit a missing mail search. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Some are targeted at buyers, others at sellers. It certainly looks a much darker top in the listing. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. It is a site to get quality at the best price and sometimes I make 50 cents. This scam is a new twist on the offer of overpayment. Dial 1-800-275-8777 and explain the issue to USPS customer service. So supervisor said I will close the case in your favor. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. This topic was automatically closed 180 days after the last reply. Ebay always takes out the fees and send the remaining money to the Bank on file. I agree. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange But they said flat out "we don't mix up packages" and reiterated. Cause his photo shows a like kind of item but not the brand or pattern I sent. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. package or mail missing? 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago As per the returns policy you are within your rights to refuse it. 09-10-2020 The buyer will pay with a fraudulent check. The buyer has since responded and accepted that it was delivered somewherebut not to him. Exchanges and Replacements - Amazon Customer Service Copy and save both forms before submitting them. Before you start your Missing Mail Search, you will want to double check the status of your package. You can report an issue with a seller to eBay directly here. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Those labels are a lot bigger and I never cut them to a smaller size.
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