Bank of America, N.A. A proposed class action alleges a service malfunction on January 18, 2023 caused a number of Zelle money transfers to be unexpectedly reversed for some BoA customers. Asked the rep if she could give me an update as to when $1,256.00 would be credited back to my account and she said that that dept is closed but to call back on Monday. settlement administrator or your attorney for any updates regarding Something fraud but not my fault. When I called b of a they said they they would file a fraud claim and then they froze my account . After one month my EDD BofA account was just reopened again and my newly replaced EDD Pre paid card was finally activated, I was transferred to Claims Dept. They said they are canceling my card and will send me a new one in the mail. I even filed a complaint with the Consumer Financial Protection Bureau, and nothing has been done as of yet. What I dont understand how can someone withdrawal money from my account when I have the card with me. Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. The money was transferred to that account and never touched. Edd verified my identity in jan. and notified boa to reopen account countless calls with boa saying they received nothing from Edd, or its a process that takes time, or, you must call Edd or, it is not under our control, or boa didnt close your account Edd did, or a request for form is being submitted, it will take 10 days, etc etc. said Yick. Until I was drained. It has caused Great conflict in my current marital affairs along with other family members due to the financial strain and emotional anguish. Luckily my account only has $20 in it. Bank of America restored the funds, only to drain the money back out - leaving many with no money to live on. I am desperate, with no end in sight. The complaint lists a number of ways in which it says the bank is failing to provide an adequate response to the fraud: not answering the customer service phone lines it advises EDD cardholders to call; opening claims and then closing them so soon thereafter such that a full review could not have been done; crediting funds to EDD accounts and then later reversing those without notice to the EDD cardholder; failing to extend provisional credit to EDD cardholders as required by law; and freezing EDD accounts unaffected by fraud.. Before commenting, please review our comment policy. Hes arguing negligence and breaches of contract, among other things, after his Bank of America unemployment account was hacked and drained of all its money last year. Two weeks ago, a federal judge ordered the two parties to come to some kind of agreement, even as the legal proceedings continue. I am a woman in construction. Edd says they cant do anything but send paper checks and boa says they cant do anything. Went through claims, said take 45 days! Theres NO WAY! "Like everyone else, I was on the phone on hold two-to three hours, click, call again," said EDD fraud victim Maria Ramirez. I called B of A and started a claim and they told me its going to take 45 days to get this reviewed and investigated. The injunction compels Bank of America to unfreeze accounts and reopen investigations into stolen benefits issued on prepaid bank debit cards in a fraud epidemic first exposed last fall by KPIX 5. On January 26, 2021, Altshuler Berzon LLP, together with co-counsel, filed a federal class action lawsuit brought by plaintiffs Roland Oosthuizen and Rosemary Mathews on behalf of themselves and thousands of other Californians who have been victimized by fraudulent transactions in their Bank of America-issued unemployment benefit debit card accounts. Someone was able to get access to my payment right when I received it so the money wasnt even there by the time I even checked. add me please had this bank and closed my account because I had money in my account then they said I didnt and took 580.00 from and put a bunch of fees on my account. More information on the agreement can be found in an update on this page. Being a Single father this really affected me and despite all efforts to contact them failed. status of any class action settlement claim. I too had 7300 taken August 2020. But this time it was far from it. Ive called 50+ times and never am able to speak to anyone. Since last fall, hundreds of others have been reaching out to KPIX 5, desperately asking for help, saying their claims were denied without an investigation, sometimes a day after calling the bank. This whole things is complete BS. SAN FRANCISCO (KGO) -- 7 On Your Side has been helping scores of unemployed workers whose benefits were drained by scammers - and Bank of America rejected their claims to be reimbursed for the fraud. Cybercriminals appear to have been draining funds from the EDD accounts attached to the cards. I have called her 5 times, she has not contacted me back. I am so frustrated with Bank of America. The lady from the claim department told me that probably someone from Las Vegas hacked my account just because I told her I went there. THIS THEFT IS NO LONGER GOING TO BE CONSIDERED misdemeanors its getting shut down and going federal so you better make damn sure you are doing the right things because claims will be least of worries when they start doing real arrests ! Please add me to your list. I even kicked my stepson out over this. I had 300.00 taken out the same day my money was deposited. First published on June 4, 2021 / 1:28 AM. I had to go 2 months without any income. The issue was the topic of the state lawmakers in a hearing held Tuesday, ABC 7 News reports. We reported it immediately. I had over $900 withdrawn from my account by unknown persons. They closed all my accounts that Id had for 13 years and my credit card. Ive been waiting for over two months for ANY sort of answer from BofA and still have nothing. Today I found a transfer of$700 from my b of a edd account and it most definitely was NOT authorized by me. So all of those I answered each and single one correct, and I still couldnt get past. I was denied money from the atm my card was froze on Christmas Eve and not a dime had been on my card since. The representative changed her tune and told me after shell forward to another department that I am not liable now and that I should hear back in 3 days. Why is it that they cant even give you a time frame as to when to expect your money back?! They either deflected my question with their own question or ignored my question completely and changed the subject. The case looks to cover all Zelle customers residing in the United States whose funds were affected by the service malfunction that occurred on January 18, 2023. I called b of a and they put a freeze tracker as they call it. I had always thought that the right answer was a good thing. I called B of A on Wednesday 4/21/21 to check status and was told my case was closed. Top Class Actions is a legal news source Dickey's Barbecue, a Dallas-based restaurant with locations across the country, agreed to a $2.35 million class action settlement to resolve allegations that the company's lax security resulted in customer payment card information being listed for sale on the dark web. They wont allow emails or anything in color! Might as well be talking to a rock. It was withdrawn at chase bank in ny and i am in california. Just a back and forth ordeal. In every city in every state lowlife criminals operate . Im out $800 from my EDD account because someone from Long Beach withdrew money out from an ATM! I was on phone again trying to have them reopen my claim. Please enter valid email address to continue. THE BEST!!! They activated the new card but didnt reopen the claim. I was able to recover all the money I lost just last month with the help of Cryptoshades. now I get to go back to the bank and spend all day there again today. they did not return the stolen funds and basically insinuated his report was fraudulent. My name is Cindy bryant. Lawernce claims that the bank made it nearly impossible for those in need of benefits to receive their much-needed aid.. Where did it go?" I cant even buy gas or food. Is anyone aware of a class action lawsuit against the EDD? Please add me to any claims. This is insane. Another proposed class action has been filed against Bank of America over its alleged failure to protect the security of debit cards issued to California unemployment benefits recipients. I dont even know if the $1,200 I had left in there is going to be there when I get there now because they locked me out of my own account I still had access before I called them tonight. I was already a check or two away from losing it all, post pandemic. Even after the funds were returned, the filing says, the harm from the issue remained as consumers, the large majority of whom live paycheck to paycheck, were left to deal with overdraft fees, late fees, and extreme anxiety and stress over satisfying their financial obligations. Ugh I hate bank of America!!! I asked the BOA Fraud Dept how this happened so I could avoid a repeat occurrence, but got no answer. I continued how can this be as there was never an investigation started. This happened to me today. She says oh yeah zelle work go ahead and try it and I said are you sure it wont set off red flags and Im sending money to myself on another account and she said no it will not. Kristine Lazar was. And no one can tell me anything. I have been a customer of Bank of America for most of my life and I have never had such poor customer service. No one on the EDD side knows what they are doing. said Yick. I was treated like I was annoying them by asking questions. Bank of America was notified that my sons debit card had large purchases via the Internet without his consent. "We believe that the damages in this case are in the tens or hundreds of millions of dollars because there are so many victims," said Danitz. Never responded to my claims a total of 4800 I would like to join the class actionlaw suit. According to the lawsuit, California residents receiving benefits from the states Employment Development Department (EDD) are each provided with a Bank of America-issued debit card through which they can access the funds. It all started from a phone call and after some persuasion I decided to invest, after months of constant investment about 95k$, I decided to ask for a payout this was the beginning of my turmoil, to my dismay I was still asked to invest more. The change by the EDD was spurred by a recent lawsuit with the Center for Workers' Rights that included the new claimant payment policy as part of its settlement. Im sick and tiered of calling Bank of America to report unauthorized use of my account. I called customer service who referred me to 9 different departments. They said you could call as request evidence documents and gave a number to call which is the same number where depending on who you get, they will make you wait for a very long time then hang-up or a live person who can request the documentation of and will listen then hang-up. By Jonathan Stempel. My account, which I cannot access, has been closed since February, with no end in sight. Bank of America froze the account, leaving Mosson unable to access the remaining funds eventually returning the entire balance back to Californias unemployment department. Basically similar to everything everyones saying our 4 person eddBofA cardholders have been through! My California B of A unemployment account received 5 fraudulent charges from DoorDash until I caught it. A few days later I get a letter in the mail saying my claim had been closed because they thought it was fraudulent closing date being ONE day after I had initially filed. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. I call back again and get a different person who I have to explain this whole story to again. Wow. Got online to check on it and someone out of La Mirada at an ATM did an inquiry and then withdrew $980 of money I desperately needed to buy food. This situation just happened in the last two weeks. I have been going through living hell because of this please help me, Acct closed since 1/23/21 after I opened claim and reported stolen funds boa called edd Edd closed card 1/25/21 I verified on 1/28/21 sent release of fund form boa sent 4 freeze tracker account still closed as of 3/9/21 no help either side. I felt like a rat on a wheel. In March EDD finally unfroze and confirmed my identity. "It's very frustrating because a lot of people could get into people's accounts," says Koning. The bank is guilty of repeatedly violating the Fair Debt Collection Practices Act (FDCPA), court rulings, Fannie Mae's governing guidelines, and the rights of American . Now, a class action lawsuit filed in the U.S. District Court in San Francisco on Friday claims Bank of America failed to stop scammers from stealing money off EDD debit cards of struggling workers. What are her options ? Please let me know of any info that might help me get my funds. I was working in Pasadena that day and time of the withdrawal. The complaint alleges, Day after day, there are new reports of yet another EDD benefits recipient with a Bank of America EDD prepaid debit card who went to use their card only to discover that all the money in their Bank of America EDD accountoftentimes, the only money that they had to survivewas suddenly gone.. But no clue if BofA will help me. EDD and Bank of America are working closely together to fight fraud. Im still trying to recover the $400 taken from my edd bofa account. Now our identities are out in cyberspace, our credit is ruined, we have no money to pay bills, and we cant even get a loan for a penny! There was a remaining balance of $25 but they closed the account and canceled the card and issued another card which was also closed. Weve had Representatives having private conversations in the background. "You guys took $16,000 from my account. I had deposit of 19030 into my account then my statement said 19015 was spent but thats not true I can prove with all my transactions that only 15000 was spent and bank of America says they dont know where my money is and nothing they can do about it. 2021 CBS Broadcasting Inc. All Rights Reserved. So far so good. I found out about fraud on my card and called to cancel it in the amount of 7800 dollars and they reassured me it was closed but they never did and more money was taken out the next day. A closer look at the letter indicated that they accused ME of being fraudulent with the claim!! I asked if their cameras work and she said yes. Then they reopened and I sent in police report and a picture ID. They kept saying I have to get ahold of PayPal for them to send the money back but my money never made it to PayPal. OmG please do something about these hoodlums and teach them a lesson for leaving me stuck in their parking lot or endless hours answering every single security questions correctly over and over. They sent me a letter saying that their decision has been based on fraudulent ask that I mightve done. Before commenting, please review our comment policy. LOS ANGELES (CBSLA) - A class action lawsuit has been filed against Bank of America alleging that it hasn't done enough to protect unemployment accounts from fraud. So I told her lets call B of A and ask them if they sent them already. Their agreement states that they will put the money back on within 10 days and that the investigation will take up to 45 days of which weve both passed. I tried transaction after transaction while agent was still on the phone and every one was declined. She called me back and said she had someone on the line that knew exactly what the issue was and was going to help me. The settlement came under fire from some Bank of American customers who were unhappy with the high Previous Post Theyre treating me badly and their agents sound like thugs. Hi I received my first edd deposit 8000 in August 2020 sent for a replacement card because of a transactions of $3000 and something dollors off my card so I change my debt pin filed a claim it was denied before I even got of the phone I called back to let them know its other charges they let me know that my claim was denied already I told the bank of America representative I just put the claim literally minutes ago bA representative wasnt aware of that . It has been frustrating because $500 is suddenly missing and all they do is give me the run around. She is back there for about 25 minutes and comes out and tells me shes figured it out. I told Bank of America that transaction was unauthorized by me and that I was never aware of any of this transaction. This is not true, because in most cases, the bank only needs to prove that you are eligible for a loan workout. I immediately called Bank of America and they informed me that an ATM withdrawal on 3/30/21 in Altadena, CA was made for $980; which was my entire balance. I was taken for over a thousand dollars in February 2021. "All my money's gone. SAN FRANCISCO (KPIX 5) -- A federal judge issued a preliminary injunction against Bank of America Tuesday in the wake of widespread fraudulent Employment Development Department (EDD) claims. BofA said nothing was sent back and no funds were released. They will not respond to emails or phone calls. Every day, I talk to 30 people with the same story. Now a class action lawsuit has been filed against Bank of America. A new filing out of California claims the bank isnt protecting the unemployment benefit accounts it is in charge of and is failing to make it right for the thousands whove been frozen out of their money. Ive had to pay a call back service $35 just to get put on hold. Also, I am in a different state from where the withdraw took place.?! This whole situation us ruining my life. Three months in a row funds where transfered with out my approval with I finally got through and filed the claim. This card was physically in my possession the entire time, how was someone else using it at an ATM out of state? This is to follow up on my post on March 24, 2021. A class action suit has been filed against Bank of America for its role in the widespread fraud involving California Employment Development Department (EDD) . The group is generally made up of a people harmed in similar way by the same source. The suit alleges the bank violated the California Consumer Privacy Act, the Unfair Competition Law, parts of the Electronic Funds Transfer Act, along with breach of contract with the EDD. He quotes Bank of America customer service representatives in the class action lawsuit, who admit to hearing about the issue regularly. The teller then takes my card in my ID to someone in the back who calls other divisions to find out whats going on. Hundreds of thousands of benefit recipients reported a slew of problems, including unauthorized transactions on their chipless EDD Bank of America debit cards. I would still like to join the class action lawsuits for compensation for Bank of America freezing my account, ruining my Christmas, causing me to falsely suspect my own family members of theft, for being negligent with my money and for decriminalization based on the way I was treated like a lower class citizen in the local bofas once they saw my EDD debt card. Not only was my account stolen, Bank of America kicked me when I needed help. Yes Im one of the ones thats account got frozen.Ive been waiting since October 2020 for this claim to be completed. Plus I received a letter dated April 5th that said my fraud claim has been closed and a block (hold) has been placed on my card account. EDD unemployment policy changed due to recent lawsuit. I called again and they said theyd send me a new card. Please review our FAQ here. When I called the bank about the letter they gave me this catch-22 situation in that my account was frozen therefore they couldnt do any investigation . Back in October when I went to use my card I had a negative -$1,300 balance.!!! BOA owes me over $2000 due to fraud on my unemployment account. A proposed class action filed in Arizona alleges a service malfunction on January 18 caused a number of Zelle money transfers to be unexpectedly reversed, preventing some Bank of America customers from accessing money in their accounts and keeping them in the dark about their true account balances. _[swiftaccess37gmail com]_ According to the complaint, the bank is responsible for administering the payouts and EDD is not able to force Bank of America to change its ways. In other words, as a result of a class action lawsuit, the EDD must now stop its policy of freezing benefits for people whose existing claims have eligibility questions and instead continue. I spoke with a couple of reps and they said no way would boa do skim / do that. After I left the Bank of America Center I came home and was on the phone for an additional hour and a half with a lady who said that she could reset my card reset everything and it would all be okay an hour later she told me I should receive a new debit card in the mail so now Im without a debit card and I asked her about the zelle transfers I said thats not card related is account number related so it should work right? I assured him that the card probably would not work because everyone has told me the same exact thing that they dont know whats going on everything looks good except for the fact that my account is partially frozen 2 everything except for deposits. Other users have complained that funds they sent to other consumers via Zelle had been returned to them incorrectly, causing them to mistakenly believe they had more money available than they really did, the suit adds. Fill out the form HERE! The day before I spent 4 hours on hold for a EDD specialist to release my payment, as I do every 2 weeks as they keep having countless errors on my account no agent knows how to fix and so since the extension this year I have to call in every 2 weeks and hold for 3-4 hours to get my funds paid out. I am stressed to the maximum. No letter , nothing as to why they did that . Same thing is happening to me for months now. Literally called and stayed on hold from 8am-5pm and at exactly 5pm automated message said we are now closed and was disconnected. So anyway the lady was helpful and finished filing the claim, by then I had filed a police report and let her know that. I just pray for them after my shift, honestly.. Do you know how many times they left me with no gas sitting across the street trying to think of a way to get gas to go home in my f****** work truck you know how f****** embarrassing that is. SAN FRANCISCO (CBS SF) -- A class action suit has been filed against Bank of America for its role in the widespread fraud involving California Employment Development Department (EDD) debit cards provided by the bank to people receiving unemployment benefits. I checked my balance right away and my money was wiped out two withdraw made one of $900 made on Monday and $600 on Tuesday the same day I went to buy groceries. Now Bank of America is being accused of not taking proper safety measures. is Mosson, et al. When you email unemployment, you will get a standard your email back saying they received your message. I know most of the ones leaving comments here are not even close to being done with what they have to said or what they had gone through. Hello. This caused my account to be closed and the balance was frozen. I said that was unacceptable as I need to buy groceries for me and my children and I need to pay bills. ALSO READ: Sheriff's Office Releases Harrowing Body Camera Footage From VTA Massacre. Ive emailed any and everyone I can google thats an exec @ boa. I reapplied for Unemplyment after my first claim ended. You wont be able to talk to anyone at unemployment the system will hang-up on you. Then when I reported it to B of A, they shut down my card and said they would issue a new card in two days(there is no actual Bank of America bank in my whole county!). Imagine that they only going to take deposits for me but want to keep my unemployment money. Since October 4 when the money was deducted from my account, I have called Bank of America prepaid card services easily over 50 times and every time I was told something different from the employees, I have been promised several times throughout the last couple of months that the issue was going to be resolved and to be watching for the money to return back to my account, only for nothing to ever happen . She said they have skimmer machines that work around their system and they can get around the daily limit. Its a never ending circle that keeps me locked out of my account and money. I cannot pay my bills and cannot believe this is legal. Despite the security concerns associated with magnetic-stripe technology, Bank of America allegedly failed to include far more secure EMV chips on EDD debit cards, which the case claims are the only cards issued by the bank without such technology. Never got anything. Its been hell to say the least. I know I pay and SDI tax as does my husband, and to get his benefits replaced is such a hassle. 2023 CBS Broadcasting Inc. All Rights Reserved. same here.,.BofA today said it was pulled from a wells Fargo ATM. I have never felt more unimportant and never has customer service had such a sense of disregard towards their customers. I told her that I had so much trouble and no answers that I just want to withdraw my unemployment money and close the account. Had to call back, said you are a bank look at your atm cameras and you will see that it was not me making the fraudulent withdrawals. I heard about Thehackerspro.com after sharing, my experience with traders,i contacted them and they got back my, all my investments, they made me know the profits are just fluke to keep, me grounded. My card was froze after swiping. The named plaintiff in that case reports $400 was stolen from her unemployment benefit account. The day it was stolen I called fraud. That happened that happened to me as well. Sign up for ClassAction.orgs free weekly newsletterhere. The reps were always clueless to why this was happening and called it hold harmless. Needless to say I am disgusted with this bank and can not understand why this has been allowed to go on for so long. I am currently trying to recover $1,880 that B of A refuses to put back on my account until their investigation is complete. Rampant fraud led Bank of America to freeze approximately 350,000 unemployment accounts beginning in October, according to this new class action lawsuit. They froze my card and asked me to write up a statement of events to file a fraud claim & fax it to them. Zelle has yet to comment on the problem, according to the case. The. So now that my claim was granted their telling me that the extra 4,000 they kept if of mine I wont be getting that back. As a result, tens of thousands of Californians were deprived of access to their only source of income during a global pandemic, the complaint attests. They took $1000 out of my account. I called Bank of America fraud hotline to file a claim immediately that same day. Its silence speaks volumes, the lawsuit says. We were literally 200 miles away from where this money was taken. We are in real trouble if this is what college is turning out these days. Ive spoken to countless agents on both sides and nothing has been remedied. I advised its an open and shut case as I didnt rob my own card, and so they can prosecute whoever did and Id be happy to testify. Initially I reported the stolen funds immediately on February 26th 2021 it took me weeks to get them to unfreeze my account only to discover I had a zero balance on the card and that all of those weeks that my account was frozen the claim was put on hold or stopped. Nothing has helped nor worked. Please add me Bank of America froze my account for no reason. I just found out that EDD unfrozen my account on April 1, 2021. It just got reopened and there is no expected date on when the investigation will be finalized. They tried to tell me UIA debited it off of my account. I was not in California on 7-19-2021. Shameful! I want to be protected like the rest of their customers. Top Class I checked my online banking again to find that there had been several deductions from my balance, totaling the amount of the original credit I received in August of $1,819.06 . This February 2021, I found $300 missing from my account and when I called them to let them know. I never did resolve anything in this situation. My husband is disabled and Im his caretaker and we are very low income as is so this just sent me on and emotional downhill spiral. A Bank of America spokesperson said in a statement to Law360 that " [a]s California's unemployment program faces billions of dollars in fraud, Bank of America is working every day with the state to prevent criminals from getting money and ensuring legitimate recipients receive their benefits." I told her you didnt ask for a police report two months ago when I called. Mosson is seeking to form a class of members whove had or currently have a Bank of America unemployment benefits account. California unemployment fraud 4 times worse than first reported, 'HELP US!!' I called back several days later to check on the status of my claim and they said it was closed. 3:16-CV-00492-L-WVG (the "Action"). Now Im left with no money and hoops to jump through. Had my account drained of all but nine cents right after leaving a branch office to verify my identity.
class action lawsuit against bank of america edd