Email *. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Remove tiling and repair wall behind before retiling; fit . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If necessary, they will arrange to remove or seal it (through our repairs team). Get in touch. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. You can also claim compensation for the damage that has been caused during repair work. A fee will be included to meet the cost of registering the charge against the property. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Our approach. All rights reserved. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. But opting out of some of these cookies may have an effect on your browsing experience. Emergency out-of-hours repairs. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Living in a state of disrepair can have very serious effects on your health and wellbeing. This means that your home will be clean and in a state of good repair. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. These cookies do not store any personal information. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Request a FREE property inspection to find out how much your claim is worth. Failure to do so could give you grounds to make council house disrepair claims against them. The London Borough of Camden Council. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. do everything more quickly because you don't have to call us. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. A stopcock is a valve for turning the cold water system in your home on and off. Please use our online form to request a. Password (min 9 characters including a number) *. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Outside of office hours the number above is for. You may have to leave your home if major works are needed on the building. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Analytical cookies are used to understand how visitors interact with the website. Crawley Homes has implemented a new housing IT system. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. 2 6 May 2021. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. This category only includes cookies that ensures basic functionalities and security features of the website. Crawley Borough Council. visit our Code of Conduct page which will guide you through the process. Your own home. All repairs should be reported to Crawley Repairs Team and not your housing officer. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Call us on 0333 050 8887 to start the process or fill in the form. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. About Us; Staff; Camps; Scuba. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Emergency out-of-hours repairs. Thank you so much. This contact information is for council tenants only. All rights reserved. Repairs. Search. Thank you for your patience. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Official Facebook page for Crawley Borough Council. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Discretionary Loans Information (PDF, 86.6 KB). Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. This website uses cookies to improve your experience while you navigate through the website. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Get premium, high resolution news photos at Getty Images If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. We will attend within 4 hours to make the situation safe. Crawley Homes has implemented a new housing IT system. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Services available to private rental tenants in Crawley, including grants and loans. Crawley Borough Council Report to Overview & Scrutiny Commission . If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. You need our permission to carry out alterations or improvements on your council house. 590 requests. Council tenant rights and responsibilities; Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. All rights reserved. Previous. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Please provide as much information as possible about your complaint. This cookie is used to store the language preference of the user. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Coventry Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Housing repairs. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. All rights reserved. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. While repairs may fall under the developer 's guarantee during the . In December 2022 the paid and 65 were out of borough. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Dont worry we wont send you spam or share your email address with anyone. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Content and site Copyright Crawley Borough Council 2020. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Our housing in Havant. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We may need to return to complete the full repair. This site is powered by Granicus. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. There are another 15 similar residential tower blocks around the borough. Outside of office hours the number above is for emergency repairs only. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. This is a True/False flag set by the cookie. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. They don't deal with repairs or anti-social behaviour issues. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. 2. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. The council should repair any damage caused by maintenance or building work. London Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Necessary cookies are absolutely essential for the website to function properly. Was this review helpful? We are committed to dealing with all complaints equitably, comprehensively, and in good time. . This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Under the Freedom of Information Act, please can you supply the following information: 1. As per your tenancy agreement, you must allow us into the property to service appliances. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The pattern element in the name contains the unique identity number of the account or website it relates to. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Telephone: 0300 061 0614. Exchange Tower It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Confirm Password *. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. You can request it through your 'My Housing Tenancy' online account. Assessment of housing need under the Housing Act Part V11 (Homelessness). Completion of the Stage 2 review concludes our complaints process. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The money owed will be recovered whenever the property is sold in the future. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Section 1. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Request a repair to council property. Crawley Borough Council has considered your request and decided not to provide you with this information. Section 1. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Our approach. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. change your appointment later if you need to. Home; Features; Services; About; Contact; Login; Get Free Demo Housing Department Crawley Borough Council - Housing Options Service Services offered. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. It affects one person or a group of people and requires a response. 182-184 High Street A common problem that arises in many homes is condensation and mould growth. Contact your council if youre not sure. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. 26 January 2021. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Thank you for your patience. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. These include: Rent enquiries including difficulties paying your rent Mutual exchange. We use some essential cookies to make this website work. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. LinkedIn sets the lidc cookie to facilitate data center selection. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). For further information and guidance see Bogus callers and phone fraudsters. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? This category only includes cookies that ensures basic functionalities and security features of the website. Information about ourAnnual Gas Safety check and how to maintain your central heating. Browsealoud Accessibility News. Our aim is to sort as many complaints as possible at the first point of contact. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. We will take firm action against anyone who does not allow access for this. If wallpaper is affected, its best to remove it and treat the wall. These cookies track visitors across websites and collect information to provide customized ads. Content and site Copyright Crawley Borough Council 2020. PO Box 4771 Content and site Copyright Crawley Borough Council 2020. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Find out how we minimise the impact of doing works in your home. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
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