DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. No record of transaction. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Thanks so much for the tip! Restrictions may apply for Black, Yellow, Green, and Red Tickets. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Films in 3-D may not be available at all locations. Hey all! All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. 2sandiesmail. You can check your gift card balance. Yes! I purchased my ticket and can't find it - Customer Service If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. It goes against our guidelines to offer incentives for reviews. What are the Ages for Children / Senior Pricing? No. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Pricing is available on each theater's Ticket Pricing tab. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Are military and student discount tickets available through Fandango? Extremely hard to get a hold of once purchased. For more information on this policy, please visit www.mpaa.org. Fandango.com Reviews - Viewpoints.com This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Sit back and relax while we do the work. When I click the link to print my tickets, the page comes up only as text. A Child ticket is 2 to 12 and a Senior ticket is 60+. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. You bet. IMAX Absolute nightmare company! If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. The application is provided on an "as-is" and "as available" basis. Always look for the "No Passes" or "Special Engagement" description next to the film title. Parents should be especially careful about letting their younger children attend. Can I see showtimes for different dates and locations? FAQs Purchased Tickets for Wrong Theater? We also accept Promotional Codes and Gift Cards. They can only be used in the country they were originally purchased. Donation Request We also ask that you leave the masks at home. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. At that point, locate the movie you are inquiring about and click on a showtime. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Student discounts are not available online, and are only offered at select Paragon Theaters. I am done with these RUDE and UNHELPFUL people. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Someone needs to shut them down if they cant do better than this. They probably make more money scamming than selling tickets!!! Lowe and behold I had an email in key spam account. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Soliciting or loitering on Regal Entertainment Group premises is not allowed. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Children 6 and under are not allowed to attend Rated R features. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No outside food or drink is permitted in the theatre. General admission for all adult tickets purchased for performances during matinee hours. AGENCY BAR+SOCIAL What criteria do they use? Totally inflexible. Gift card orders cannot be delivered to PO Boxes. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Present the barcode on your phone to the usher at the theatre for admission. How Long Before Fandango Customer Service Answers? Impossible to get a hold customer service over phone. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Use the, You can definitely purchase tickets online! Still no response from Fandango. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Unfortunately, Special Engagements carry a pass restriction. Any money or points on thecard will be merged to the account number you want to keep. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Extremely hard to get a hold of once purchased. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. The fee is detailed (listed as "booking fee") on your order summary at checkout. I can promise you. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Not all Regal Entertainment Group locations offer a bargain matinee price discount. and start exploring the services we can offer. *3D Upcharge. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. For questions about gift cards check out or Gift Card FAQ. And I get to pay an extra fee for this hassle? DO NOT USE THEM for movie tickets. For extenuating circumstances, please consult theatre management. Information provided by various external sources. Sorry, but all credit cards used must have a U.S. billing address. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. No children 6 and under are allowed into a "R" rated movie. Customer Service chat is the biggest joke. Locations with student pricing available are listed on this page. Donation requests must be submitted at least 8 weeks before an event. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. My plans changed - can I refund my order? Refunds are available in certain limited circumstances described below. This along with their surcharge makes them not worth the hassle. With 3 reservations full, you can not buy any tickets until one is freed up. The theatre employee can access your order by phone number, ticket ID or confirmation number. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. My first and last time to use them. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Employment Press Just ridiculous. Penny Lanes Bowl & Games REG will not sell tickets to any person under the age of 17 (18 where applicable). I received my confirmation # and there's a link to view my tickets. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Children 6 and under are not allowed to attend Rated R features. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Signifies that the rating board has concluded that the film rated may contain some adult material. How Long Will a Movie Play at my Theater? As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Gift cards carry NO expiration date or dormancy fees. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. G - General Audiences-- All ages admitted. Do You Offer Parties & Private Events? The fee is displayed on the Order Summary during the online purchase process. What is Your Rated R Policy? Click Apply. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. They lied and said that there had been a report of fraud and they refused to give me my money. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. I tried texting and emailing Fandango to no avail. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Claim your profile to access Trustpilots free business tools and connect with customers. Your Fandango A-list tickets should be in your A-list reservations. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Thieves. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. If you prefer calling, you can request a refund on the phone. Before leaving the auditorium, please check around your seat for any personal belongings. They probably make more money scamming than selling tickets!!! I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Yes! When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. Why Isn't a Certain Movie Playing at My Local Paragon Theater? We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. No thanks I will call the theaters they know where they are located. Arcade Since I did not cancel my tickets before the movie the refused to refund tickets. AMC couldn't cancel it. Fandango does not offer partial refunds either. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. When I click the link to print my tickets, the page comes up only as text. Paragon follows the MPAA guidelines for rated R movies which states: They are a rip off and terrible customer service. When Fandango works, it's fine. No, the system is not designed to serve the function of "critic." AMC gift cards that start with 6006 . Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. I tried 4 times prior to the expiration date to no avail. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. I hadn't heard about their AWFUL CUSTOMER SERVICE. Locations with military pricing available are listed on this page. Please note that there is a maximum of ten tickets per online order. Parents are urged to learn more about the film before taking their children to see it. I was about to purchase when the screen went blank. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Should you wish to purchase more than ten tickets at a time, please place separate orders. DMCA. Lux Box The theatre employee can access your order by phone number, ticket ID or confirmation number. I e-mailed. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. There customer service is terrible. Children under 3 are free except in reserved seating and recliner locations. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. The system prompted me to log in. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Submitting a film is purely a voluntary decision made by the filmmakers. Yes. Applicants must also present a negative TB test or chest xray within 6 months of hire. How do I update/change my payment method in the Regal mobile app? Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Also, thanks for the suggestion of looking on the app. If you want to request a refund via email, here are the steps: Find the confirmation email you received. It's a long and frustrating process. When I got to the theatre they told me my tickets were in Milwaukee, Wi! For extenuating circumstances, please consult theatre management. are permitted to be used within any Regal Entertainment Group facility. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. JavaScript is disabled. Area codes in North America. All other General Admission seats do not allow for direct dine-inservice. To receive a military discount you must be an active or retired military veteran. Check balance. I had a line of people behind me and had to by tickets again to get in. Does my theatre offer a student discount? So I contacted AMC. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! By refunding that ticket you lose the right to accumulate VIP+ points. . Corporate Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. 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