Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. All in all, satisfied with my purchase and dealings with this shop. I have sent them back the undamaged trainers in a damaged box as I received them. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Here are 8 tips for writing great reviews. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Great sale and super quick on delivery. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Customer Service. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 10/10 will not be using footasylum again. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Also it was delivered to Republic of Ireland avoiding customs charges. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Which are the instant chat and the WhatsApp!! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Verification can help ensure real people write reviews about real companies. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". It's your job. - Mel, posted 7 months ago I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I would definitely recommend and will be a returning customer. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Package allegedly dispatched on 11th December and now reported as list in transit! By continuing to use this website, you agree to the use of Cookies. Looks like they have found the nearest spare tatty box to send them out in. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Avoid this store at all costs. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Take care!Thanks,Rebekah. Replies to negative reviews in < 24 hours. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Simply follow our returns portal link below. They have sent them back to me and are refusing a refund. Rolling eyes, rude attitude. We hope to see you shopping with us very soon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. They have sent them back to me and are refusing a refund. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. No greeting, no please, no thank you. Shoved the card machine into our face. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have worked in retail for over 15 years. Get FREE UK delivery on all orders over 60 and FREE UK returns. Price was unbelievable for what I got! Would you like to add a photos or videos? Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Then I started a new chat and got Sophie who was absolutely lovely. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. We use dedicated people and clever technology to safeguard our platform. To break them up politely to ask for helpit was like I had sowrn at them. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. And would recommend to all my friends amd family. Lancashire !spoke to Edge lane store about colours in crocs. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. By using a. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That is great news that they arrived a day early!We hope to see you again very soon. Return an item in I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Verification can help ensure real people write reviews about real companies. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Did have returns but again no problems, straight forward and quick refund. Ordered some trainers at 10.30pm amd paid for next day delivery. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank.
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