How do I contact StubHub customer service? - KnowledgeBurrow.com Depending on where you live and how you got the tickets, you may be due a cash refund. How do I contact StubHub support? - KnowledgeBurrow.com How do I contact StubHub for a refund? Postponed events may not be eligible for refunds. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Help us improve this article with your feedback. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Colorado: 8,688 customers due $3,120,442 in refunds. Check out the table below to see the best alternatives to StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. An email might never be responded to, and the same goes for phone calls. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Let us teach you the major money lessons you NEED to know. and take advantage of this neat service whenever you need it. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Still learning the basics of personal finance? for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Maryland: There you will see your canceled event credit along with a link to request a refund instead. You can also try refreshing your Listings page. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. I've been a customer for a long time and am not happy. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Customer service all the way to your seat, 2000-2022 StubHub. Go ahead and file a chargeback on your credit card. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Please take the tickets directly to the box office for a refund. I been buying and selling for 12 years with them. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. How to Contact StubHub for fraudulent tickets. Absolutely, you can list these tickets for sale on our site ! Concert canceled? Ticketholders have issues getting refunds - KSDK StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The seller would net $85.. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. How do I contact StubHub for a refund? You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Copyright 2020 Scripps Media, Inc. All rights reserved. For obvious reasons, this isnt usually a satisfying compensation. On March 7th, StubHub emailed Marrali a copt of its refund policy. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. I was refused to talk with a supervisor , I had 4 tickets listed. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. This number worked fantastically, and I got all I needed accomplished! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. South Carolina, Great so in the future dont use stub hub because you cant get your money back. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Have an idea for StubHub? I think I'm golden and I made my sale. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Supervisor " would NOT SPEAK WITH ME. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? How to request an event on the StubHub website. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. From everything weve seen, the StubHub customer support is quite thin, to say the least. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Ticketmaster for Ever. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Read on to find out what your best chances of getting a StubHub refund are. Keep in mind that you may not be refunded in money. StubHub changed its refund policy about a month ago. StubHub issuing refunds for events canceled due to COVID - The Enquirer Did you find it helpful? this link is to an external site that may or may not meet accessibility guidelines. . No problem. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I was only given the option of the credit and the event was in CA. They showed my same seats that they cancelled sold and the payout. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Lots 81-82 Street C If you feel like StubHub cheated you, you could take action against them. See if youre using the right email and password. Would not make an exception,to a hotel reservation I made thru Priceline. If your payment is pending, well cancel the payment. but I havent been able to get in contact with anyone from StubHub. Is SeatGeek legit? If you feel like StubHub cheated you, you could take action against them. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Louisiana Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Ohio Attorney. Support : StubHub Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Stubhub said they have the seats were listed until a hour past kickoff. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Ticket buyers and sellers say StubHub owes them after widespread event Contact us United States and Canada. Covid 31 Refunds 41 StubHub 211. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. where can I go to use activate the voucher so I dont lose that as well. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? We have a great help article here which provides the steps to list these Mobile Transfer tickets. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. North Carolina This happens when tickets are reprinted, but they are usually still valid. . With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Indiana: "approximately 6,800 consumers" affected. / What happens when an event is canceled. Hawaii Guaynabo, PR 00968. This number works. please contact StubHub US Customer Service at 1.866. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 6:00 AM - 7:00 PM PT weekends. Solved: Refund in Progress - StubHub Community What a horrible service! Make sure your email address is spelled correctly. All you need to do is follow these short steps below: Voil! "The return of live events, the input of customers, partners, and regulators, and the . If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Customer Service training is needed. Hurry up and access DoNotPay from any web browser to check out everything we offer. How to reach a live person: Speak "customer service" at first prompt.
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